FAQ

DO MIÓD PRODUCTS CONTAIN PARABENS OR SODIUM LAURETH/LAURYL SULPHATE?

Miód products no not contain any parabens or sodium laureth/lauryl sulphate.

ARE MIÓD PRODUCTS SUITABLE FOR VEGANS?

Some of our products contain Certified Organic Beeswax and are therefore not suitable for Vegans These products are: Extra Hydrating Balm
Light Face Cream
Revitalising Face Cream
Lip Balm

HOW MUCH DO YOU CHARGE FOR POSTAGE?

The cost of shipping is $10 for all orders within Australia.  This is based on Australia Post prices.
The postage for international orders varies so please contact us for details of shipping costs.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We process and dispatch orders between Monday and Friday, once we have received payment.

Victoria – 1 business day
NSW & SA – 2 business days
QLD & Tasmania – 3 business days
NT & WA – 4 business days

CAN I CANCEL MY ORDER?

You can cancel your order and receive a full refund if it has not yet been dispatched.
Please let us know via email as soon as possible if you wish to cancel your order.

WILL I BE ABLE TO EXCHANGE OR GET A REFUND IF I AM NOT HAPPY WITH MY PURCHASE?

Please take time to choose your products carefully as we do not grant refunds if you simply change your mind. If you should experience any problems with the product, such as that it arrived damaged, please contact us and we will do our best to resolve the issue.

HAVE A DIFFERENT QUESTION?

If you have any questions which were not covered above, please contact us, we would love to hear from you.